Patient's Rights and Responsibilities

Information for patients undergoing medical treatment or surgical procedures

be informed about the services offered by North Tas Urology;
elect to be treated as a private or public patient;
bring a relative, friend or support person along to your consultation;
seek the assistance, where necessary, of trained interpreters to ensure effective communication;
access advocacy agents;
be provided with a clear, concise and easy to understand explanation of your condition or disease;
be informed about all the health care options related to your condition;
be provided with a clear and easy to understand explanation of the procedure / treatment and any risks or side effects that may occur, prior to giving consent;
be involved in decisions about your care and to refuse consent at any time;
obtain a second opinion;
receive quality care in a safe environment;
be treated with courtesy, dignity and respect at all times;
be fully informed about any fees or out of pocket expenses which you may incur;
comment about the quality of health care that you received, either verbally or in writing; and
have access to your medical records, subject to the agreement of your doctor and in compliance with legislative requirements.

To be courteous and respectful to staff, other patients and visitors;
To provide a complete medical and surgical history including all medications taken at the time;
Inform your doctor if you are receiving treatment either conventional or alternative, from another health professional for the same condition;
To query any issues you do not understand before providing consent for a procedure;
To accept the consequences of your own informed decisions about your treatment;
To comply with prescribed treatments or inform the relevant health professional that you do not intend to do so;
To keep appointments and inform administration staff if you are unable to do so;
As a private patient to fulfil your financial obligations; and
To inform the staff if you are unhappy with our service.

Know your rights & responsibilities as a private patient in hospital – (Au; Govt; Dept; Health & Aging Ph; 026289 9853)